Kaluga Amur Caviar

• We ship using overnight expedited or express shipping to ensure freshness.
  
• Delivery typically takes 1 to 2 business days, depending on your location in Canada.
  
• Orders placed before noon (Monday–Saturday) are processed and shipped the same day.
  
• Orders placed after noon on Saturday or on Sunday are shipped the next business day.
  
• Shipping is available every day except Sunday, due to courier limitations.
  
• We ship from Toronto, Ontario, and partner with major carriers: Canada Post, FedEx, UPS, Purolator, and DHL.
  
• All orders are packed in temperature-controlled packaging with ice packs to ensure they arrive fresh.
  
• Tracking information is provided via email once your order is dispatched.
  
• No shipping to P.O. boxes — only physical addresses are accepted.
  
• You can request a specific delivery date during checkout, though exact dates cannot be guaranteed.
  
• We do not offer in-person pickup at this time.
  
• Free shipping is available on orders over $199 CAD.

• Refrigerate immediately upon delivery to maintain freshness
  
• Store caviar between -2°C and 4°C (28°F to 36°F)
  
• Unopened tins can be stored in the refrigerator for up to 28 days (check the expiration date)
  
• For best taste, consume the entire tin once opened
  
• If needed, opened tins can be resealed and refrigerated — consume within 10 days
  
• Freezing is possible (in original, sealed packaging) to extend shelf life, but may affect texture and flavor
  
• Thaw frozen caviar in the fridge for 12–24 hours before serving

How much caviar do I need per person?

28g (1oz) serves 1–2 people generously.

Can I freeze caviar?

Yes, unopened tins can be frozen, though it may slightly affect texture and flavor.

How should I store unopened and opened caviar?

Unopened: Keep refrigerated at -2°C to 4°C.

Opened: Refrigerate and consume within 10 days.

Is your caviar wild or farmed?

All caviar is sustainably farmed and CITES-certified.

Is your caviar pasteurized?

No, our caviar is unpasteurized to preserve flavor and texture.

Will my order spoil if I'm not home when it arrives?

No, it’s packed with ice and stays fresh for up to 72 hours — but refrigerate promptly.

How long does caviar last once delivered?

Up to 28 days unopened; 10 days after opening.

How is my caviar shipped and kept fresh during transit?

Shipped express/overnight in insulated packaging with ice packs.

Can I return or exchange caviar if there’s an issue?

All sales are final. Contact support if your order arrives damaged or incorrect.

How should I serve caviar for the best experience?

Chilled, in glass or crystal, using non-metallic utensils.

What is the recommended serving temperature for caviar?

Serve at 26°F to 32°F (-3°C to 0°C).

What utensils should I use to serve caviar?

Mother-of-pearl, bone, or gold spoons — avoid metal.

Do you offer gift packaging or special presentation options?

Yes, gift sets and personalized notes are available at checkout.