Yes, we understand that timing can be important when receiving a perishable item like caviar. You can request a specified delivery date when placing your order, allowing us to delay shipping for a few days if needed.

This option is particularly useful if no one will be available to receive the package right away. Simply let us know your preferred delivery date during checkout, and we will do our best to accommodate your request.

If you have any questions or need assistance with scheduling, our customer support team is here to help.

We proudly ship our exquisite caviar selections across all of Canada. No matter where you are located, you can indulge in the finest caviar delivered directly to your door. Our dedicated logistics team ensures that your order arrives swiftly and in pristine condition, maintaining the uncompromised quality you expect from LUXE.

1. Yes, we are pleased to offer complimentary shipping on all orders over $199 CAD. This ensures that you can indulge in our luxurious caviar without worrying about additional delivery costs. Simply meet the minimum order amount at checkout, and your caviar will be shipped express to your doorstep at no extra charge.

For orders under $199, standard shipping rates apply. Should you have any questions or need assistance with your order, our customer support team is here to help.

All orders are shipped from Toronto, Ontario.

No, a signature is not required upon delivery. The courier will leave your package at the location you specified during checkout. Whether it’s at your home’s front door, with a building concierge, or with a secretary at your office, we follow the delivery instructions you provide to ensure your caviar reaches you securely.

To keep you informed, you will receive notifications every step of the way, so you know when your package has been delivered. Please make sure someone is available to collect it promptly, as caviar is a perishable item.

1. Currently, we offer shipping only and do not provide a pickup option. Our streamlined delivery process ensures that your caviar arrives at your doorstep in pristine condition, maintaining the highest standards of freshness and quality. Simply place your order online, and we’ll take care of the rest, delivering your selection promptly and securely.
   
   

Once your order has been shipped, delivery typically takes between 1 to 2 days, depending on your location. We prioritize express shipping to ensure that your caviar arrives as fresh and pristine as when it leaves our facility.

Our logistics team carefully coordinates each shipment to minimize transit time, preserving the quality of your caviar from our door to yours. You will receive a tracking number as soon as your order is dispatched, allowing you to monitor its progress and estimated arrival.

Indulge whenever the craving strikes! At LUXE, we believe that the desire for exquisite caviar knows no schedule. Our streamlined ordering process allows you to place your order at any time, and our dedicated team ensures prompt processing and express shipping to satisfy your luxurious taste as soon as possible.

Yes, we accept orders 365 days a year, 24 hours a day. While you can place your order at any time, please note that shipping is available every day except Sunday. This is because courier services do not operate on Sundays.

Orders placed on Sundays or after the shipping cutoff time on Saturdays will be processed on the next business day. Rest assured, we strive to ship your caviar as quickly as possible to ensure it arrives fresh and ready to enjoy.

1.  Yes, we will do our best to accommodate your preferred delivery date. However, please note that we cannot guarantee specific dates as we rely on third-party courier services for shipping. While we make every effort to coordinate with our delivery partners, unforeseen circumstances such as weather conditions or logistical delays may affect the delivery timeline.

If you have a specific date in mind, please mention it when placing your order, and we will make every effort to align with your preference. Our commitment is to ensure your caviar arrives as fresh and promptly as possible.

Unfortunately, we do not ship to P.O. boxes. Due to the perishable nature of our caviar, we cannot guarantee proper storage or temperature control at P.O. box locations. To ensure the freshness and quality of your order, we only ship to physical addresses where the package can be promptly received and stored appropriately.

We recommend providing a residential or business address during checkout to ensure your caviar arrives in pristine condition. If you have any questions or need assistance with shipping options, our customer support team is here to help.

At this time, we exclusively serve the Canadian market. Our commitment to maintaining the highest standards of freshness and quality means we focus on delivering our premium caviar within Canada. We continually evaluate opportunities to expand, so please stay connected for future updates regarding international shipping.

We partner with the five major postal and courier companies to ensure the reliable and efficient delivery of your caviar. Depending on your location and the most efficient route, your order may be shipped through one of the following carriers:

• Canada Post
  
• FedEx
  
• UPS
  
• Purolator
  
• DHL
  

By utilizing multiple trusted shipping partners, we guarantee that your caviar reaches you as swiftly and securely as possible. You will receive a tracking number once your order has been dispatched, allowing you to monitor its journey every step of the way.

Yes, we do our best to ship on holidays, provided that our courier partners are operating on those specific dates. Since we rely on major shipping companies such as Canada Post, FedEx, UPS, Purolator, and DHL, our ability to ship during holidays depends on their schedules.

If a courier service is operating on a given holiday, we will ensure your order is processed and shipped as usual. For more information on holiday shipping availability, please feel free to contact our customer support team.

Yes, we aim to process and ship your orders promptly. Orders placed from Monday to Saturday before noon are processed and shipped on the same day. Orders placed after noon on Saturday will be shipped on the next business day. Please note that since postal services do not operate on Sundays, any orders placed on that day will be processed and dispatched on Monday.

Tracking your order is simple and convenient. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. This will allow you to monitor your delivery status in real time. Should you have any questions or need assistance with tracking, our customer support team is always here to help.

Our caviar is meticulously packaged to ensure it arrives in perfect condition. Each tin is securely sealed and placed in temperature-controlled packaging, featuring high-quality ice packs designed to maintain optimal freshness throughout transit.

This careful packaging process ensures that your caviar stays properly chilled, preserving its exquisite taste and texture from our facility to your door. You can be confident that when your caviar arrives, it will be as fresh as when it was packed.

If you have any questions about storage or handling upon arrival, our customer support team is always here to assist you.

If you are not home when your caviar arrives, the courier will leave the package at your specified address. You will receive real-time notifications throughout the delivery process, allowing you to track your order every step of the way.

Once delivered, it is your responsibility to promptly bring the caviar inside and store it properly to maintain its freshness. Since caviar is a perishable item, we recommend making arrangements to receive the package or having someone available to collect it on your behalf.

If you have any concerns or need assistance, our customer support team is always here to help.

When your caviar arrives, the first step is to ensure it is properly stored to maintain freshness. Carefully unpack your order and immediately place the caviar in the refrigerator, ideally at a temperature between -2°C and 4°C. If you plan to enjoy it right away, simply open the tin and savor the luxurious taste.

If you ordered the caviar for a special occasion or plan to indulge later, make sure to keep it sealed and stored in the coldest part of your fridge. For longer storage, you can freeze the unopened caviar and thaw it in the refrigerator 12 to 24 hours before serving.

If you have any questions or need assistance with storing your caviar, feel free to contact our customer support team.

We take great care to ensure that your caviar arrives in perfect condition. However, if your order does arrive damaged, please follow these steps to help us resolve the issue promptly:

1. Document the Damage: Take clear photos and videos of the damaged package and its contents as soon as you receive it. This visual evidence will help us assess the situation accurately.
   
   
2. Contact Us Immediately: Reach out to our customer support team as soon as possible. Please include the photos and a brief description of the issue in your message.
   
   
3. We’ll Make It Right: Our team will guide you through the next steps to resolve the matter and ensure your satisfaction.
   
   

We are committed to providing exceptional service and will do everything possible to rectify any issues with your order.

Due to the perishable nature of our products, once an order has been placed, it cannot be canceled. We take great care to ensure that your caviar arrives in perfect condition, which requires prompt processing and shipping to maintain freshness.

If you have any concerns or questions about your order, please reach out to our customer support team as soon as possible. We are here to assist you and address any issues promptly.

Yes, caviar from LUXE makes a truly unforgettable gift. We offer a selection of beautifully curated caviar sets that are perfect for gifting on any special occasion. Simply choose the desired set, and during checkout, you can specify the recipient’s address and include a personalized message.

Our luxury packaging ensures that your gift arrives in impeccable condition, ready to impress. Whether it’s for a celebration, a thank-you gesture, or a personal indulgence for someone special, LUXE caviar is a gift that exudes sophistication and taste.

Placing an order with LUXE is a seamless and straightforward process designed with your convenience in mind.

1. Explore Our Selection: Browse through our curated range of luxury caviar, taking note of each product's detailed description to find the perfect match for your taste.
   
   
2. Add to Cart: Once you have made your selection, simply click "Add to Cart" to secure your items.
   
   
3. Proceed to Checkout: When you are ready, navigate to your cart and select "Checkout."
   
   
4. Enter Your Details: Provide your shipping information and choose your preferred payment method.
   
   
5. Complete Your Purchase: Confirm your order, and you will receive a confirmation email with your order details and tracking information.
   
   

Your order will be shipped via express delivery to ensure freshness and quality. Indulge with confidence, knowing your LUXE caviar is on its way.

If your order arrives and is not as expected, we are here to make it right. Please follow these steps to help us resolve the issue efficiently:

1. Document the Contents: Take clear photos of all the items you received, ensuring that the packaging and labels are visible.
   
   
2. Specify the Issue: Note any items that are missing or incorrect. Providing as much detail as possible will help us address the issue promptly.
   
   
3. Contact Us: Reach out to our customer support team with the documentation and a brief description of the problem. We will promptly investigate and guide you through the next steps to ensure your satisfaction.
   
   

We take pride in our commitment to quality and accuracy, and we will work diligently to resolve any discrepancies with your order.

To maintain the exquisite quality of your caviar, proper storage is essential. If you do not plan to enjoy your caviar within 28 days, we recommend storing it in the freezer to preserve its freshness. When you are ready to indulge, transfer the unopened caviar to the refrigerator 24 to 36 hours before serving. This gradual thawing process ensures that the delicate texture and luxurious flavor are perfectly maintained.

For optimal enjoyment, always keep caviar chilled until just before serving.

For the best quality and optimal flavor, we recommend consuming your caviar within 10 days of opening. After the tin is unsealed, the delicate nature of caviar requires proper refrigeration to maintain its freshness.

To preserve its luxurious taste and texture, store opened caviar in the coldest part of your refrigerator, ideally at a temperature between -2°C and 4°C. Always ensure the lid is tightly sealed and avoid exposure to air to maintain its pristine condition.

Yes, you can freeze caviar to extend its shelf life. For optimal quality, we recommend freezing the caviar immediately upon arrival if you do not plan to consume it within the next few days. Properly frozen caviar can be kept until the indicated best-before date without compromising its taste or texture.

To freeze, ensure the caviar remains in its original, unopened tin and place it in the coldest part of your freezer. When you're ready to indulge, transfer the caviar to the refrigerator 12 to 24 hours before serving to allow it to thaw gradually while preserving its luxurious quality.

Yes, our caviar arrives ready to eat. We take meticulous care to ensure that your caviar is shipped in perfect condition, chilled and prepared for immediate indulgence. Simply open the tin, serve, and savor the luxurious taste without any additional preparation.

If you’re planning to enjoy it later, be sure to store it properly in the refrigerator to maintain its freshness.

Yes, all of our caviar is sustainably farmed. We are committed to responsible aquaculture practices that prioritize the health of sturgeon populations and the preservation of their natural habitats. By sourcing our caviar from certified sustainable farms, we ensure that every tin reflects our dedication to quality, ethical practices, and environmental stewardship. Enjoy the luxurious taste of LUXE caviar with the assurance that it is both responsibly and thoughtfully produced.

All of our caviar is sustainably farmed, ensuring the highest quality while promoting environmental responsibility. Each product comes with a CITES (Convention on International Trade in Endangered Species) seal, certifying that our caviar complies with international regulations aimed at protecting sturgeon species. This commitment to sustainability allows you to indulge in the luxurious taste of LUXE caviar with complete confidence and peace of mind.

No, our caviar is not pasteurized. We believe in preserving the natural richness, flavor, and nutritional benefits of black caviar. Pasteurization can compromise the delicate texture and diminish the vital nutrients that make caviar so prized. At LUXE, we maintain the purity and quality of our caviar by offering it in its most authentic, unaltered state — just as nature intended.

Yes, our caviar is perfectly suited for sushi and sashimi preparations. The luxurious texture and rich, refined flavor complement the delicate nature of raw fish, enhancing your culinary creations with a touch of opulence.

Whether you’re garnishing a sushi roll, adding a pop of flavor to sashimi, or creating a fusion dish, LUXE caviar elevates the experience with its bold, creamy notes and elegant presentation. Impress your guests with a sophisticated twist on traditional sushi and sashimi using our premium caviar.