Frequently Asked Questions
Where can Richmond Hill residents buy caviar?
Directly from Luxe Caviar's online store — orders ship from Toronto to any Richmond Hill address.
Is there a physical Luxe Caviar location nearby?
No — we operate online only, which keeps things moving faster than a traditional retail setup would.
How long before my Richmond Hill order arrives?
Orders in before the daily cutoff (Mon–Sat) ship same-day and usually land within 1–2 business days. Full breakdown on our Shipping & Handling page.
Is shipping free on bigger orders?
Yes, past a certain order value — confirmed at checkout, since it may vary with current promotions.
What about Sunday orders?
We take orders 24/7, but couriers are off on Sundays — so those ship the next business day instead.
Will my order still be cold when it gets here?
It's built to be — insulated packaging and ice packs are standard on every shipment.
Is the caviar wild-caught?
Our sturgeon caviar is farmed, sustainably and CITES-compliant. Red roe varieties like salmon or trout are wild-sourced responsibly.
Pasteurized, yes or no?
No — non-pasteurized, using the traditional malossol method for better flavour retention. Get it into the fridge as soon as it arrives.
How do I store it properly once delivered?
Refrigerate unopened tins until serving. After opening, use a non-metallic spoon and finish within a short window — our FAQ page covers the specifics.
First time buying caviar — any recommendations?
Siberian Sturgeon is the gentlest place to start. Royal Ossetra is a solid next step. Our first-timer's guide explains more.
Can I ship this as a gift to someone else?
Yes — pick from our gift sets, use the recipient's address at checkout, and add a note.
What's the process if my order arrives damaged?
All sales are final on perishable items once shipped, but reach out to our support team immediately if there's an actual problem and we'll fix it.
